Exchange & Returns Policy

1. Overview

At LVR Paris, we are dedicated to providing our customers with authentic luxury perfumery, high-end cosmetics, and skincare products. Because we operate an international distribution network to keep prices competitive and products original, our shipping procedures and return terms follow strict guidelines. Please read this policy carefully before placing your order.

2. International Logistics & No-Return Policy

Please note that all products ordered from our store are shipped directly from our primary international distribution facilities located in China. Due to the complex nature of international logistics, customs import/export regulations, shipping times, and the strict hygiene requirements for beauty and fragrance products:

• All sales are final. We do not offer returns, exchanges, or cancellations for change of mind, incorrect choice of product, size, scent preference, or skin compatibility.
• We are unable to accept back packages that have been opened, unsealed, or used.

3. Exceptional Circumstances

We are committed to customer satisfaction and understand that issues can occur during long-distance shipping. Therefore, we evaluate requests for exchanges or refunds **strictly on an individual basis** under the following exceptional circumstances:

• Wrong Product Received: If the item delivered does not match your invoice (e.g., wrong brand, wrong volume, or wrong product variation).
• Damaged or Broken Items: If the product arrives physically broken, damaged, leaking, or in an unusable state due to transport or courier handling.
• Severe Package Tampering: If the package outer seal or product box is completely destroyed or empty upon arrival.

4. How to Submit a Claim

If your package meets any of the exceptional criteria listed in Section 3, you must initiate a claim by following these steps:

1. Contact us within 48 hours of receiving the package. Claims submitted after this window will not be considered.
2. Prepare the following required documentation to send to our support team:
   • A clear video showing the unboxing of your package (essential for verifying shipping damage).
   • High-resolution photos of the outer shipping box with the shipping label fully visible.
   • Photos and videos of the damaged, leaked, or incorrect product showing details of the issue.
3. Keep all items, labels, box stuffers, and wrapping materials until your claim is resolved. Do not throw away any packaging.

5. Resolutions

Once our quality assurance team reviews and approves your request, we will work with you to provide a suitable solution, which may include:

• Shipping a replacement of the correct or undamaged product to your address at no additional charge.
• Issuing a refund or store credit for the affected product.

Please do not return any items to the sender's address printed on the package. All returns must be authorized and sent to our designated warehouse address provided by our customer support managers.

6. Contact Us

To submit a claim or discuss an individual delivery issue, please contact our support team directly via email or WhatsApp: